Shipping policy
Shipping, Orders, and Returns Policy
How do I cancel or manage the frequency of my subscription?
Log into your account and click on Subscriptions. Here you can manage your subscription frequency, skip an upcoming order, pause orders, or cancel your subscription.
How do I return or exchange an item?
If you are dissatisfied for any reason with your order from Micropause we will gladly make an exchange or refund your money on unused or unopened items within 30 days of when your product was delivered. Please email hello@takemicropause to request an exchange or return and to request a shipping label and estimated shipping fee. We will promptly reship or refund your credit card.
When will the credit appear on my credit card?
If you are returning products, a refund credit will be applied to your credit card within 2 business days upon receipt of the returned products. If you are not returning products, the credit will be applied to your credit card within 2 business days after your request is approved by our Customer Service Department. However, it may take up to 10 business days for the credit to appear on your credit card.
How long does it take to process a return?
Once a return is received, it should be processed within 2 business days.
Do you pay for return shipping?
We do not pay for return shipping. You will be charged shipping fees.
Do you ship outside to the U.S.A?
We currently ship only to the U.S.A. but other markets coming soon.
How are shipping costs determined?
National shipping rates are calculated by the shipping provider based on package weight and zip code/destination. Micropause, LLC has no control over these fees and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.
What do I do if I need my package by a specific date?
If you need a specific delivery date, we recommend choosing Express 3 Day shipping (if available). Please note that Express Shipping will still require handling time.
When will I get my package?
We are a small, indie company and always work our hardest to deliver the best service possible. Our orders are processed within 2-5 business days. From there, you can choose the shipping option that works best for you:
- Standard Ground Shipping - Approximately 5-10 business days
- Express 3 Day - Approximately 1-3 business days
Orders placed after 10 am PST on Fridays, on Saturdays and on Sundays will be processed 2-4 business days from the following Monday. Orders are not shipped on weekends nor national holidays.
If for any reason, the shipping is delayed more than a week or the product is out of stock, we will contact you via email.
How will I know when my order has shipped?
You will receive an email with tracking information when your label is printed. Once your order ships, you will receive a shipping confirmation email with tracking information. We do not require signatures upon receipt, and we are not responsible for lost or stolen packages. Please allow 24 hours for the shipping provider to update any information on your tracking.
For questions about your package, email us at hello@takemicropause with your inquiry and we will respond to you as soon as we can.